Case Study: How HROUG Modernized Ticketing & Registration with Konfica

About HROUG & Their Conferences

The Croatian Oracle Users Group (HROUG) has been bringing professionals together for over 30 years. What began as a simple gathering to learn, share food, and connect has grown into two annual conferences that now attract more than 800 participants.

Despite its growth and professionalization, HROUG’s events have stayed true to their original mission: creating meaningful connections, shared experiences, and a welcoming atmosphere where people can learn, network, and enjoy themselves.

The Challenge

Until recently, HROUG managed registrations using a 10-year-old system combined with manual work in Excel spreadsheets. One major limitation was the lack of credit card payment options for participants.

It was clear the process needed to be modernized with a professional and flexible ticketing solution. Since their previous system was also developed by Netgen, turning to them again for the next step was a natural choice.

The Solution

At first, HROUG only wanted to add credit card payment options to their existing setup. But during conversations with Netgen, they were introduced to Konfica.

“Konfica is a light year ahead of our old ticketing system.”

The switch quickly proved to be the right move. Konfica didn’t just improve payments — it streamlined the entire registration and ticketing process, making it easier both for HROUG as organizers and for their participants.

The Results

With Konfica, HROUG’s events now run smoother than ever:

• Faster check-ins: Participants get tickets by email, arrive with a QR code, and organizers scan them directly on their phones — quick, smooth, and professional.

• Less manual work: No more Excel chaos. Everything from ticket sales to check-in is fully digital.

• Ongoing improvements: HROUG often tests new Konfica features, giving feedback that helps shape the platform’s development.

“Konfica has streamlined our entire ticketing and registration process, making it easier both for us as organizers and for our participants.”

The Future

HROUG looks forward to seeing Konfica continue evolving. Some features they’d love to see include:

• On-site badge printing: Scanning a QR code that instantly prints an attendee badge.

• Flexible discount options: The ability to apply discounts to individual items within a single order.

Working with the Konfica Team

For HROUG, the collaboration with Konfica has been more than just using software — it’s a partnership.

“It’s been rewarding to see Konfica grow and mature — and we’re confident it will only get better and better in the future.”